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Our policy for customer assistance and support
Different typologies of users have different customer support requirements.
A hobbyistic user can just play, look around the application, and, sometime, part of the fun is in approaching and learning a new application.
A professional user can loss money if he is blocked by a problem or an issue cannot be fixed as soon as possible, so it's critical for him to get an excellent support in a short time.
We already offered a free customer support by email, and we'll continue to do that.
Now also a Forum is available, where you can ask for help for free, see Forum.
But, as for the case of a professional, sometime an user needs more.
Many professional users asked for a Premium Customer Support, so we now can offer it to all our customers needing more....
The usual free customer support will be still available by email, and tipical assistance cases can be:
The Premium Customer Support will add:
You can join our Premium Customer Support program buying 1, 2 or more hours of assistance. The assistance will cover all our applications, included devCad, devFus, devWing, devFoam and so on. The assistance time you purchased doesn't expire, but you can just use it when you need.
See the below PayPal button to join our Premium Customer Support program: